Intermittent file/PDF issues

Incident Report for Elixir

Resolved

This incident has been resolved.

Posted Feb 10, 2025 - 14:37 NZDT

Monitoring

A fix has been implemented and we're keeping an eye on any issues.

Posted Feb 10, 2025 - 13:43 NZDT

Update

We have identified the issue, and working on a fix now.

Posted Feb 10, 2025 - 13:36 NZDT

Identified

We have identified an issue where the letter PDF Preview button is intermittently not working and some file uploads are timing out.
Letters are still sending correctly, but the preview is sometimes timing out.

We are investigating this in detail now.

Posted Feb 10, 2025 - 13:26 NZDT

This incident affected: Elixir Platform.