Letter sending and attachment related issues now appear to be resolved. Please try sending your saved draft letters again.
Posted Oct 24, 2025 - 15:02 NZDT
Update
This issue is also affecting test requests, prescriptions, and any other note that uses a logo, signature, attachments, letterhead, or footer.
Posted Oct 24, 2025 - 13:44 NZDT
Investigating
We are investigating an issue where users are getting "request: failed" errors when sending or previewing letters. We believe this could be related to the recent AWS outage as the symptoms are similar.
While this is happening we suggest saving letters as drafts so they can be sent when sending is operational again.