2factor Authy Login Issues

Incident Report for Elixir

Resolved

2factor has been enabled for all accounts it was previously on.
Posted Jun 14, 2023 - 22:18 NZST

Monitoring

AWS has reported this issue resolved, but we're still finding Authy intermittent and unreliable. We will re-enable 2FA later today once it stabilises.
Posted Jun 14, 2023 - 11:03 NZST

Update

There appears to be multiple issues affecting one of our upstream hosting providers (AWS) which we believe might be causing the issue. We have temporarily bypassed 2factor logins so you can use Elixir this morning.
Posted Jun 14, 2023 - 08:37 NZST

Investigating

We have noticed that some Authy approval requests are not approving your Elixir login. We are investigating this urgently.
Posted Jun 14, 2023 - 08:22 NZST
This incident affected: Elixir Platform.