Appointment Reminders failed to send

Incident Report for Elixir

Resolved

Reminders have successfully sent as scheduled.
Posted Dec 14, 2023 - 13:08 NZDT

Monitoring

We have identified that reminders that were scheduled to send yesterday failed to send. We have found and resolved the problem. We are closely monitoring reminders that are scheduled to send at midday today to ensure they send successfully.
You may wish to manually text patients that should have received a reminder yesterday. Our apologies for the inconvenience.
Posted Dec 14, 2023 - 10:53 NZDT
This incident affected: Text/Email Reminders.